Rook Interiors Return & Cancellation Policy

1. Design Services

• All design service fees are non-refundable once work has begun.

• If you wish to cancel a project before the first deliverable (mood boards, drawings, or renderings) is provided, you may do so in writing, and only the unused portion of your initial payment will be refunded.

• If a project is paused or cancelled after work has begun, all completed work and hours will be billed in full, and any remaining retainer will be applied toward your balance.

2. Physical Products & Furnishings

• Many items we source are custom, made-to-order, or purchased from trade-exclusive vendors. These items are final sale and cannot be returned, exchanged, or refunded once the order is placed.

• Ready-made or non-custom items may be eligible for return within 7 days of delivery, subject to the vendor’s return policy and restocking fees. Shipping charges are non-refundable, and return shipping costs are the responsibility of the client.

• Any defective or damaged items must be reported to Rook Interiors within 48 hours of delivery. We will coordinate with the vendor for a repair, replacement, or refund as applicable.

• All approved returns must be authorized by Rook Interiors before being sent back. Unauthorized returns will not be accepted.

3. Refund Processing

• Refunds (when applicable) will be issued via the original payment method within 10 business days of vendor approval.

4. Exceptions

• Clearance, sale, and custom-designed items are not eligible for return or exchange under any circumstances.